AI that knows freight forwarding,built into the platform

AI in freight forwarding is software that reads, understands and acts on the information forwarders handle every day: emails, documents, rate requests and shipment data. It takes over repetitive work such as data entry, document handling and quoting, so the team spends its time on customers and exceptions.

AI can read bills of lading, invoices and packing lists and turn them into shipment data. It can sort incoming emails and link them to the right shipment, prepare quotes from rate requests, draft customer replies and updates, and run routine tasks across shipments, quotes and accounting.

The tasks that gain the most are the repetitive ones: entering data from documents, matching emails to shipments, preparing quotes, updating ETD and ETA, drafting arrival notices and customer updates, and following up on open items.

Automation follows fixed rules you define, such as sending a notice when a status changes. AI understands unstructured input, like an email or a scanned document, and decides what it means. In practice the two work together: AI reads and understands, automation and workflows act on the result.

An AI agent is an assistant that carries out a task from start to finish, such as reading a rate request, preparing a quote and drafting the reply. In Logitude, agents work across email, documents and the platform, and you decide what they can do and what needs your approval.

Yes. Logitude is freight forwarding software with AI built in. Document AI, the Integrated Inbox and AI agents work on the same shipment, quote and accounting records your team uses, so there is no separate tool to connect.

General AI chat tools can draft text, but they do not know your shipments, customers or rates, and their output still has to be copied into your system. Freight-specific AI works inside your forwarding software, reads your real data and writes the result directly into the shipment.

Look for AI that is built into the platform rather than added on, that works on your own records, that lets you review and approve what it does, and that covers the work you repeat most: documents, emails and quotes. Data security and clear permissions matter as much as the AI itself.

Yes. Small teams often gain the most, because each person handles many tasks. Built-in AI removes the data entry and email sorting that take up a large part of a small team’s day, without needing technical staff to set it up.

AI reads documents quickly and accurately, but forwarding is regulated work, so the result should be checked. In Logitude, the AI prepares the data and your team reviews and approves it before it is saved to the shipment.

In Logitude the AI runs inside the platform, under the same permissions and security controls as the rest of your data. Logitude is SOC 2 Type II ready.

No. AI takes over repetitive work like data entry and email sorting. Relationships with customers and carriers, judgement on exceptions and commercial decisions stay with your team.

Start with the work your team repeats most, usually document data entry, email handling or quoting. With Logitude you can try the built-in AI on your own shipments with a 7-day free trial.